Thank you for choosing to book River’s View Holidays. We look forward to welcoming you to our campsite.
By making this booking you are entering into an agreement with us.
Please read our terms and conditions of booking below.
BOOKINGS & PAYMENTS
If a booking is made more than one month in advance of the visit, reservations are confirmed on receipt of a deposit. The deposit is 50% of the total fee. The balance is due one month before the visit.
Bookings made less than one month in advance of the visit are confirmed on receipt of the payment in full.
You cannot make a booking directly from the website if you want to book for a visit which is less than 24 hours away.
We will not accept bookings for children or teenagers only ie there are no adults (18+) on the booking.
If you would like to book the whole site, please contact us directly via email at admin@riversviewholidays.co.uk
CANCELLATIONS
All payments made are non-refundable so we would recommend you obtain adequate holiday insurance to protect you for this eventuality. However, in rare circumstances, we may consider a refund or alternative date, at our discretion.
WHOLE SITE BOOKINGS
If you just want some outdoor fun then we would love to have you, however, this site is not suitable for very drunk groups due to the proximity to the river. We are happy for you to play games and listen to music (as long as it is not very loud), but please quieten down by 11pm.
You can stay up as long as you like chatting etc but no loud music or shouting or singing after 11pm.
ADULT ONLY BOOKINGS
We welcome adult only groups however please be mindful that our environment is family friendly. Please be accommodating to guests who want to enjoy a quiet and relaxing holiday. Loud music, drunken shouting, singing and swearing is unacceptable at any time. You can stay up as long as you like chatting etc, but please turn your music off and quieten down by 11pm.
NON AVAILABILITY OF ACCOMMODATION
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.
CHECK IN / CHECK OUT
Check-in is between 4pm – 7pm, and check out is 8am - 10am, unless you have booked an early check in or late check out. Please enquire on 07799 845455.
VEHICLES
Vehicles must be parked in the designated car park. No more than 2 cars per booking. Please abide by the speed limit of 5mph at all times.
ELECTRICITY
Our site is off grid, there is no electricity on site.
ON THE DAY OF ARRIVAL
Please message us on 07799 845455 with an estimated time of arrival so we can complete the check in procedure when you arrive.
Upon arrival, please park your vehicle in the glamping field car park where you will be greeted by Colin or a member of staff. Otherwise call 07799 845455 for assistance.
GENERAL SAFETY / CHILDREN
The very nature of camping means that there are hazards to be aware of at all times. Please be careful of your footing around the river’s edge, over fallen branches, watch out on wooden surfaces as they can be slippery when wet and take care wandering round the site at night. Every effort has been made to ensure guests safety but we cannot accept responsibility for any accidental injuries.
Guests must take full responsibility for any children in their group at all times.
All incidents & accidents occurring on site must be reported to reception.
Fire Assembly Point is to the right side of the Reception area.
ADDITIONAL VISITORS
No additional family or friends are allowed on the site unless previously agreed.
EXTRAS
We offer a range of additional extras, from bbq packs & s’mores through to birthday balloons. We need 3 days notice, so please contact us directly to arrange this. You can see a full list on our website.
BALL GAMES
We are happy for you to play ball games, but please don’t annoy other guests and play safely.
FIRES/BBQs
A BBQ and firepit is provided. Should you wish to use them you will need to purchase a fuel bundle. However, please note that in extreme hot weather, under no circumstances should fires/bbqs be lit anywhere on site. Please be aware of the fire assembly point.
NOISE
You can stay up as long as you like chatting, but please turn your music off and quieten down by 11pm.
Loud music, drunken shouting, singing and swearing is unacceptable at any time.
PETS
Dogs are welcome in 2 of our bell tents, Thames & Wye. All dogs must be on a lead and under control at all times and not roaming freely among the other bell tents.
Greyhounds must be muzzled. Please also ensure you pick up after your dog.
RUBBISH & RECYCLING
Please use the rubbish bins and recycle points. Do not leave cigarette butts on the grass because it kills it.
SMOKING
STRICTLY NO SMOKING IN ANY OF THE INDOOR AREAS INCLUDING BELL TENTS
LOSS OR DAMAGE
We cannot accept responsibility for loss or damage to your personal possessions or vehicles.
All bell tents are inspected prior to each arrival and after departure. We ask that any damage, losses or breakages are reported to the campsite during your stay with us, at which point we can advise if a charge is payable. In the event these are identified after your departure from the site, you will be contacted and charged accordingly, where applicable.
REVIEWS
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us.
Please respect our staff at all times. They are not responsible for the weather!!
The above forms a binding part of our standard terms and conditions of booking of which a full copy can be presented to you on request. Payment of your booking fees constitutes acceptance of these park rules.
Rivers View Holidays reserves the right to terminate the booking of anyone who fails to abide by the park rules. The Management’s decision will be final.
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